WhatsApp Business API

Enhance Your Customer Engagement

Reach over 2 billion users worldwide with a secure and efficient platform that empowers your business to connect with customers in real-time. Our WhatsApp Business APIs offer a reliable solution to facilitate seamless communication, providing a robust foundation for customer engagement.

With our easy-to-use platform, your business can enhance customer experiences by enabling interactive and personalized conversations. Whether it’s for support, marketing, or sales, the WhatsApp Business APIs allow your brand to stay connected with customers on their preferred messaging app, ensuring smooth, real-time exchanges that drive results.

 

    WhatsApp Business Platform

    Improving Customer Experience for Insurance Services

    91%
    Success rate in understanding customer requests via virtual assistants
    2x
    Faster in delivering new digital services
    300%
    Growth in customer opt-in rates for customer care

    Bank Drives Conversions and Business Growth with WhatsApp

    37%
    Of all conversions are via WhatsApp
    42%
    Increase in net margin interest income through WhatsApp
    56%
    More credit card applicants respond to verification notifications

    Topnotch Lab Diagnostics for COVID-19 with WhatsApp

    94%
    Interactions don’t need live agent support
    90%
    Customer satisfaction rating improvement since implementation
    $2.5M
    Estimated savings in customer service with WhatsApp

    Providing 24/7 Customer Service with WhatsApp

    1.5M
    WhatsApp conversations over 10 months (approx.)
    80%
    Customers served via WhatsApp over 10 months
    650K
    Customers recommend the WhatsApp customer service channel

    Engaging Soccer Fans in a Personalized Way with WhatsApp

    96%
    Interactions don’t need live agent support
    78%
    Decrease in response times compared to traditional fan service outlets
    $50K
    Earned through one advanced membership sales campaign

    Engaging More Consumers with Customized Messages and Offers

    $500K
    In sales in one month attributed to WhatsApp
    10x ROI
    Increase over email, in-app push notifications, and SMS messages
    57%
    Click-through rate with WhatsApp

    Providing Always-On Customer Service and Selling Opportunities with WhatsApp

    390%
    Increase in leads over the original chatbot
    34X
    ROI in six months
    33%
    Reduction in call center volumes

    Increasing Learner Engagement with WhatsApp

    1.8M
    Daily messages to learners through WhatsApp
    260%
    Increase in learner engagement with WhatsApp
    224%
    Approximate increase in daily users in less than one year

    Industries Increasingly Adopting the WhatsApp Business API

    Seamlessly Integrate WhatsApp API

    Connect with your customers effortlessly through the multiple platforms you currently utilize, including CRM, ticketing systems, ERP, HRMS, and POS. Proactively send automated transactional messages to enhance the quality of interactions. Our workflows are continuously evolving with the use cases we manage for our clients, significantly enhancing our conversational AI’s ability to provide an improved customer experience.

    Easy WhatsApp API Integration

    Notification

    Deliver crucial alerts and keep your customers updated in over 70 languages to enhance engagement.

    Helpdesk

    Facilitate a seamless transition to your live agent, addressing customer inquiries and complaints around the clock.

    Tracking and Location Feature

    Monitor real-time location status and identify the closest service center, branch, or ATM.

    Order and Delivery Update

    Provide order status updates and schedule deliveries or pickups with timely notifications.

    FinAnalyz – WhatsApp API Leader

    Finanalyz is a seasoned partner, having successfully delivered intricate bots for various brands by seamlessly automating their business processes, enabling businesses to engage with their customers through our proprietary bot platform.

    WhatsApp Business API will transform the way we communicate. Transform your communication with customers; the WhatsApp Business API will foster meaningful, enriching, and joyful experiences for them.

    Notifications

    Dispatch important alerts.

    Real-Time Information

    Access booked tickets, invoices, brochures, and user manuals.

    E-Commerce

    Send product catalogs and enable payment processing.

    Deliveries

    Schedule deliveries or pickups and notify customers of timing.

    Loyalty Program

    Engage dealers, retailers, and customers.

    FAQ

    Provide automated responses for common inquiries.

    Include a "Click to WhatsApp" button on Facebook.

    Locate the nearest service center, branch, or ATM.

    API Integrations

    Connect with CRM, ticketing systems, ERP, HRMS, and POS.

    Conduct customer satisfaction surveys.

    Facilitate a smooth transfer to a live agent.

    Facilitate a smooth transfer to a live agent.

    Reasons Why Leading Brands Prefer Finanalyz WhatsApp Business API

    Ensure secure communication through end-to-end encryption (HTTPS connection).

    Communicate with clients in their preferred language.

    Create a professional business profile to engage with customers.

    Utilize an admin portal for effective administration and management.

    Facilitate a seamless transition from the bot to a customer support representative.

    Enhance your conversations with comprehensive reporting.

    Customize messages for greetings and out-of-office notifications.

    Implement webhook integration for responsive interactions.

    Integrate with your CRM via API to provide real-time updates to clients.

    Perks of Using the WhatsApp Business API for Businesses

    1. Engage with your customers anytime, anywhere around the globe.
    2. Experience rapid onboarding with swift integration of your business processes.
    3. Deliver an enriched customer experience with endless possibilities.
    4. Establish quick messages for greetings and out-of-office notifications to enhance client engagement.
    5. Connect your business with our bot to alleviate agents from repetitive customer inquiries.
    6. An appealing business portfolio aids in lead generation and boosts customer engagement.

    Brand-Specific WhatsApp Chatbot Solutions

    Introducing a unique WhatsApp ChatBot from Finanalyz that enhances your brand’s identity in every conversation with consumers. This advanced ChatBot ensures that your brand can engage with customers around the clock, delivering messages that address their service needs. Create an exceptional customer experience for even the most complex workflows and message deliveries with our versatile ChatBot, designed to seamlessly meet all your requirements.

    Deliver WhatsApp Messages with a Human Touch

    Finanalyz offers one of the industry’s leading solutions for seamless transitions between Bots and Agents. While our ChatBot can manage a wide range of complex customer interactions, there are times when personalized service from a human agent is necessary. Our Human-in-the-Loop system effectively addresses this need, enabling a smooth workflow transition and empowering agents to provide enhanced support during these interactions.

    Streamline Your Workflow with WhatsApp Automation

    Leverage our reliable platform to build bots that automate your business processes. Share documents in PDF or video formats, and initiate automated sales, customer service, scheduling, or any other communication channel. Explore the following features to understand how to create effective workflows

    1

    Configure Question Buttons

    2

    Set Up Pop-Up Options

    3

    Send Messages with Multimedia Files

    4

    Link Your Webhook

    5

    Establish Conditions

    6

    Connect to the Live Chat Panel

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